Accessibility Statement

SECU is committed to providing our members full access to our products and services regardless of the delivery channel the member chooses. Therefore, we strive to ensure our online and in-person services, products, and information are accessible to those with disabilities.

Online Services

SECU strives to maintain browser compatibility with industry accessibility standards and guidelines for those who are visually impaired. We recommend asking your parent or guardian to help you utilize your operating system’s native accessibility tools. We are continuing to update our online platforms to provide greater accessibility.

For those using SECU’S FAT CAT website, please be sure to ask your parent or guardian to review our browser requirements.

If you have trouble using SECU’s FAT CAT website, please ask your parent or guardian to contact SECU’s 24/7 Member Services at (888) 732-8562 for assistance.

COPPA Disclosure

The Children’s Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. SECU’s FAT CAT website is for informational purposes only and is not used to collect information from children under age 13. For more information about COPPA please visit the Federal Trade Commission’s website.

Branch Services

Our branches are designed to meet required standards for accessibility. Visitors who have difficulty entering or navigating our branches may request assistance from any branch employee. We also welcome service animals that have been trained to assist owners with disabilities. Service animals must be under the owner’s direct control and must not disrupt SECU’s business or create an immediate risk to people or property.

Suggestions for Improvement

If you, your parent or your guardian have suggestions for how SECU could better serve you, please ask your parent or guardian to contact us at, send us a secure message through their Member Access or SECU Mobile App, call 24/7 Member Services Support at (888) 732-8562, or contact your local branch.